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Participant
January 12, 2023
Question

illustrator not responding each time I open it (2021, 2022, and 2023)

  • January 12, 2023
  • 2 replies
  • 182 views

Every time I open the illustrator app crashes, I tried to download many versions but still not responding 

 

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2 replies

Anubhav M
Community Manager
Community Manager
January 25, 2023

Hello @HANEEN27914904jjsm,

 

Sorry to hear about the crash. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
January 12, 2023

Does your system meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html

Are all fonts OK?

Do you have other apps running?

Did you run the Adobe Cleaner tool between uninstall and reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html