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emma_8424
emma_8424
Participant
May 20, 2026
Question

Illustrator not showing up in Creative cloud

  • May 20, 2026
  • 1 reply
  • 12 views

My computer has a snapdragon processor, meaning both Illustrator and InDesign isn’t fully developed for my computer. Instead I use the beta versions of both. But yesterday the illustrator beta disappeared from my creative cloud app, and I can’t find any trace of it. It also happened with inDesign back in December, so I guess here I am again. 

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    May 20, 2026

    Hi @emma_8424,


    Thanks for sharing the details, and I understand how frustrating this must be.

    Could you please confirm the exact OS version installed on your machine along with your device available memory, so I can check this further? Also, please try signing out and signing back into the Creative Cloud Desktop app and then check if the "Beta apps" tab is visible there.

    Additionally, could you please check the Creative Cloud web apps page below and confirm whether you can see the Beta tab and Illustrator Beta listed there?
    https://adobe.ly/4wCOjTk

    Please let me know your observations after checking. I'll be happy to help further based on the results.


    Thanks,
    Abhishek

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