Question

Illustrator not working

Forum|Forum|4 months ago
January 24, 2026
3 replies
45 views

Illustrator has been crashing since yesterday. I reinstalled it today, and that didn't help. Is this some kind of global outage? When will the program be working again?

Bug

creative explorer

Community Expert

@zuza_4455 it's working for me as well. Did you do a recent update to Windows11? Because if you did, that is likely the culprit?!

m

Anubhav M

Community Manager

Hello @zuza_4455,

I'm sorry to hear about your experience. Would you mind sharing more details, such as the version of the OS/Illustrator installed, and whether Illustrator behaves this way when working with a specific tool/feature/file, so we can better assist you?
Also, try the suggestions shared in this help article (https://adobe.ly/4pYn69i) and let us know how it goes.

Looking forward to hearing from you.

Anubhav

B

Bobby Henderson

Community Expert

Are the drivers for various devices in your computer, particularly the graphics board/chipset, up to date?