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Participant
May 8, 2025
Question

Illustrator not working constant beach ball

  • May 8, 2025
  • 2 replies
  • 203 views

I am able to get into my files on Illustrator but then I cannot perform any tasks.  Every time I click an action I just get a beach ball and then it starts to show various previous details of my patterns outlines etc.  I have tried cleaning up my Max a computer engineer has checked it out and added more RAM but I still have the problem - a month now!!!!

2 replies

Bill Silbert
Community Expert
Community Expert
May 8, 2025

Did this start after an update of Illustrator? If so then try resetting your Illustrator preferences. This will restore the program to its defaults. Hopefully it will fix the issue.

To reset preferences on a Macintosh:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. 

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Monika Gause
Community Expert
Community Expert
May 8, 2025

How complex are your patterns?

How much RAM is installed?