Illustrator occasionally crashes when printing

Forum|Forum|9 days ago
April 22, 2026
2 replies
34 views

I’m having an issue with Illustrator where perhaps 1 in every 10 times I press ‘print’ it crashes and closes illustrator. I’m using this in a commercial print workshop so can have it crash 3-4 times a day.

I’m printing to two “virtual printers” on a network and it happens on both printers.
It’s always immediately after pressing print on the print dialog.
It happens across multiple files and can happen when illustrator is the only open app and only one file is open.
It occurs on all file sizes.

I’ve tried a complete re-install and updating illustrator and updating Mac OS.

I’m running on an Intel Mac mini with 16gb RAM

I don’t seem to have the issue with inDesign.

If anyone could suggest a solution that would be hugely appreciated!!

Abhishek Rao

Community Manager

Hi @colin_8214,

Sorry to hear about the crashes, I understand how disruptive this must be in a production setup. Could you please confirm the exact version of Illustrator you’re using along with your macOS details? I also wasn’t able to find any crash reports linked to your community email, so could you let me know if you see the Adobe crash reporter dialog when the app crashes? If yes, please submit the report and share the email address you used via DM so I can check the logs. You can refer to this guide as well: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html?linkId=100000357094820

To help isolate this further, please try printing to a local printer once and check if the behavior changes. Also, try resetting Illustrator preferences manually using this: https://www.youtube.com/watch?v=nfO7Ixi28oM&t=24s and test again.

Additionally, as suggested by the expert, please reset the printer queues and see if that makes any difference.

Let me know how it goes after trying these, and we’ll take this forward with you.

Abhishek

colin_8214Author

Participant

Hi Abhishek,

Thanks for looking into this. It’s just crashed and I’ve sent the report. The report should be under my community email. I’ve also attached it here.

Thanks

Adobe Illustrator-2026-04-24-114440.pdf

Anubhav M

Community Manager

Hello @colin_8214

Thanks for sharing the details. It seems the full crash dump was not uploaded. Would you mind saving the full crash dump on your computer and then sharing it via a file-sharing service with me or @Abhishek Rao so, we can check this with the team?

Looking forward to hearing from you.
Anubhav