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colin_8214
Participant
June 23, 2026
Question

Illustrator occasionally crashes when printing

  • June 23, 2026
  • 1 reply
  • 0 views

I’m reposting this as it appears my previous post has disappeared, hoping a mod can take a look at an error log?

My illustrator keeps on crashing when I hit ‘print’ on the print dialog box. It’s not every time and happens on complex files as well as basic files across multiple printers.

Two of the most recent error logs can be found here.

 

I’ve tried a complete re-installation of Ai but still have the issue and I don’t get the issue from inDesign.

 

Thanks

Colin

 

    1 reply

    Monika Gause
    Community Expert
    Community Expert
    June 23, 2026

    What kind of printer is it?

    Is it networked with a printer queue?

    Where is the file located?

    Are all the fonts OK?

    colin_8214
    Participant
    June 23, 2026

    Hi Monika,

     

    Both printers that have the issue are large format printers.

    They are both ‘virtual printers’ hosted on a networked windows PC.

    The files are either opened locally on a mac or from networked storage.

    All fonts are fine (usually outlined)

     

    We do print from another identical Mac mini that runs the same software without issue.

     

    Many thanks

    Colin