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Hugo38112001gmnb
Participant
August 14, 2024
Question

Illustrator on Windows - GPU not compatible

  • August 14, 2024
  • 2 replies
  • 218 views
Bonjour, Je possède un GPU AMD Radeon Pro WX3200 Graphics et tous les drivers ont été installés et mis à jours. J'ai configuré dans mes paramètres graphiques Windows d'utiliser Illustrator en performances élevées. Mais au lancement, c'est toujours ma Intel (native) qui se lançait. J'ai donc désactivé ma carte graphique Intel. Malheureusement, voici l'erreur de GPU présente sur Illustrator. Je ne comprends pas ...
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    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 14, 2024

    Hello @Hugo38112001gmnb,

    We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers again (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3WIWD32) and checking if it helps?

    If the problem persists, Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

     

    For macOS

    • Close all Adobe applications.

    • Go to the following locations

    • ~/Library/Caches

    • ~/Library/Application Support/Adobe

    • ~/Library/Preferences

    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

    • Launch Illustrator from the Creative Cloud.

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

     

    Image

     

     

    For Windows

    - Close all Adobe applications.

    - Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

    - Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

    - Relaunch Illustrator from Creative Cloud

     

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 14, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 14, 2024

    Hello @Hugo38112001gmnb,

    I hope the suggestions shared earlier helped resolve the problem. If not, we'd need some more information to be able to help you with this scenario:

     

    For macOS computers:

     

    1) AISniffer file

    - Close all Adobe applications

    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

     

    2) System Report

    - You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

     

     

    For Windows computers:

     

    1. AiSniffer file:

    - Close all Adobe applications.

    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

    C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

     

    2. For the System Report, kindly follow these steps:

    - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

    - Type "msinfo32" in the Open field and left-click OK

    - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

    - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

     

    Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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