Illustrator on Windows - Launch Error: dxcore.dll

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After use the cleaner tool and re-install the software, still fail to enter illustrator. Error message: dxcore.dll

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Tech26662476p000Correct answer

Participant

I can confirm that once I installed the latest Beta Version of Adobe Illustrator that I was able to launch the program without the "dxcore.dll" error. I was also able to open multiple documents simultanously w/o issue.

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In case anyone else doesn't know how to install beta apps:

Or go to this page and click the link "beta versions of your apps"
https://helpx.adobe.com/creative-cloud/beta.html

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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Ben M

Community Expert

That is a graphics dll for your system and I don't think a re-install of Illustrator will resolve your issue. At this point you may want to de-activate any Adobe software you currently have and prepare backups as you will likely need to go down a path to repair and/or re-install your OS.

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kglad

Community Expert

it's not clear what you're seeing, but see if this applies - https://answers.microsoft.com/en-us/windows/forum/all/having-problem-with-dxcoredll/6f72afae-5f49-485b-b4fc-ab92e7606c98

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