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Answered

Illustrator opens with blank window

Forum|Forum|8 years ago
July 19, 2017
5 replies
36254 views

hi, so I recently downloaded illustrator and I have come across a problem.

so when I open up illustrator the screen is blank and it doesn't come up with the recent documents and when I try to open a new document it won't let me. now I have seen other forums and tried the solutions they haven't worked. I have also re-installed Illustrator and it hasn't worked. I really would appreciate if someone could help

- Eleni

Correct answer wrensauer

Hi Eleni,

Here's an English version of et3d_'s screenshot, you'll want to uncheck the box I have annotated:

Let us know if that resolves the issue for you.

Best,

Wren

David245705019j71

Participant

This is what mine shows me, please I need help

Participating Frequently

Eleni -

Have you tried closing Illustrator and holding down the following keys on your keyboard while you re-open the program?

Mac - Command + Option + Shift

Windows - Control + Alt + Shift

Keep the keys held down until you see a blank screen after the Illustrator splash screen that shows while it is opening.

Please let me know if this does not work.

Known Participant

Then try digging there

<rootdir>\Users\[user name]\AppData\Roaming\Adobe\Adobe Illustrator

CC Settings\[language]\

C:\Users\[user name]\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings\[language]\x64

(you can get there faster with Win R %appdata%)

There should be config file, try open it and verify if using CTRL K settings, value do change

another option is to copy prefs and everything from a working copy of ilustrator (should be same version though)

Eleni1010Author

Known Participant

I've open the config file but im not sure what I'm doing.

(Mind you i am 15 year old girl who doesn't really know lots about computers.) I am having difficulty with this help!

Eleni1010Author

Known Participant

BUMP

Community Manager

Correct answer

Community Manager

Hi Eleni,

Here's an English version of et3d_'s screenshot, you'll want to uncheck the box I have annotated:

Let us know if that resolves the issue for you.

Best,

Wren

Eleni1010Author

Known Participant

I have already done that and it didn't do anything

Larry G. Schneider

Community Expert

Community Expert

Then try checking the next line down in Wren's screenshot. Use Legacy "New File" Interface.

Known Participant

Hi,

Using CTRL+K

sorry it's in french.

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