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T
TylerCourts
Participant
March 24, 2017
Question

Illustrator Panels Collapse When Using Dual Monitors

  • March 24, 2017
  • 1 reply
  • 722 views

When using dual monitors (which is all of the time for me), every time I open Illustrator all of my panels are collapsed and tool bar (on the left side) has reset to being in two columns instead of just one. I've heard that it's an issue with dual monitors. I was wondering if there was ever a fix for this issue? I attached a screenshot below to illustrate (no pun intended ) my problem. I am using Adobe Illustrator CC 2017, but I have been having this issue since early on in the 2015 release I believe.

Thanks in advance for any help you are able to provide!

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1 reply

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
March 24, 2017

Have been issues with dual monitors with each release.

Get your windows arranged as you like them

Windows >> workspace >> save workspace

window >> workspace >>reset (the name of your workspace).

Try toggling window >> application frame

T
TylerCourtsAuthor
Participant
March 24, 2017

Mike,

I'm on Windows 10, so I don't have an option for Application Frame

I also tried your other suggestion and it did not work either :/

It's super frustrating to have to expand the panels every time I open Illustrator.

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
March 24, 2017

Your panels locations and preferences are  saved upon when you quit. If you crash then when you reopen they go back to what they were last time you quit.

Don't have the advanced pref locations for PC but they should be similar

Reset Your Preferences.

Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

More Thorough Reset Your Preferences.

Quit Illustrator

Finder >> Shift Command G

~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Reset Your Other Preferences

Quit Illustrator

Finder >> Shift Command G

~/Library/Application Support/Adobe/Adobe Illustrator 21/

rename Adobe Illustrator 21 to Adobe Illustrator 21 old

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

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