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Marcos Contreras
Marcos Contreras
Participant
September 14, 2023
Question

Illustrator / Partager ne marche pas

  • September 14, 2023
  • 1 reply
  • 262 views

Bonjour

Je partage un fichier Illustrator dans le réseau de ma société, pour que mes collègues me donnent ses avis.

Je partage le lien, je l'obtient de l'interface (bouton "Partager" en haut à droite). Selon Adobe il suffit d'avoir l'adresse de l'illustration pour se connecter et faire des commentaires us l'illustration.

Mais quelque chose se passe pour mes collègues, en demandant créer un compte Adobe ou utiliser un compte Google...

C'est un problème Adobe?

Merci d'avance de l'aide

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 15, 2023

Hello @Marcos Contreras,


Thanks for reaching out. Would you mind changing the Access Permission for the link to public (https://helpx.adobe.com/illustrator/using/share-documents-for-review.html#:~:text=Create%20a%20shareable%20review%20link) and then sharing the link with others to check if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Marcos Contreras
Marcos ContrerasAuthor
Participant
September 22, 2023

Hello
It doesn't work.

I did the steps described:

Then I send the link to my colleagues via Teams.
Colleagues on the same network, the same company (Manufacture Française de Pneumatiques MICHELIN).
But the browser asks for the e-mail (!?), and then even when they enter the Michelin e-mail address, Adobe shows a message indicating that they don't have access 😞

Do you have an idea why this happens?

Regards

Marcos

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 22, 2023

Hello @Marcos Contreras,

 

Thanks for sharing the details. It could be possible that your colleagues don't have access to Creative Cloud. As a workaround, would you mind sharing the link as Public (Anyone with the link can comment) and checking if it helps?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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