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Participant
Jul 28, 2024 11:03 PM UTC
Question

illustrator persistenced in trying to uninstall

Every time I alt-tab a screen application or even go out of a fullscreen YouTube video, Creative Cloud opens and prompts me with the Illustrator preference options keep, remove, or cancel, I have tried to clear my cash, force uninstall Illustrator and Creative Cloud, and removed everything using the cc cleaner and even got a fresh install of windows, but it still gives me this pop up every time I change any program on my PC.  I don't know what else I could attempt, and it's starting to get on my nerves, any help would be appreciated. The only difference is that I don't install it under the standard C-drive.

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1 reply

Anubhav M
Community Manager
Community Manager
Jul 29, 2024 3:13 PM UTC

Hello @stijn38839518qkrn,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator and a screen recording of your exact workflow and the problem (https://adobe.ly/3SuxAiF), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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