Illustrator plante sans arrêt lors du zoom

Hello @christophe27786244du7o,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

we use our creative cloud license

wich hardware spec you need ?? i am not a spécialist

yes it happens with a newly simple file

using the zoom with mousse

Which version of Illustrator is it?

Please tell us the hardware specifications

Please tell us what's in the file

Does that happen with a newly created simple file?

Exactly how are you using the zoom?