Skip to main content
Friendly_adventurer9823
Participant
March 27, 2026
Question

Illustrator pops "Text Import Options" every time I open an .ai file

  • March 27, 2026
  • 1 reply
  • 22 views

Whenever I open a .ai file I get this “Text Import Options” window. I click Okay or Cancel and either it shows me a message that it failed to save or reappears and it disappears after three times or so of me closing it. I can still open my files and they seem to be working correctly but this window just keep showing and I’m not sure what’s the issue.

I recently had to reinstall Illustrator and after that it started happening. It doesn’t matter if the file is saved in Dropbox or locally, it appears regardless. Again, there seems to be no issue with the files since I can work on them normally after closing the Text Import Options window but it’s annoying to keep having to do it every time

    1 reply

    Ton Frederiks
    Community Expert
    Community Expert
    March 27, 2026

    Try to avoid opening and saving directly in Dropbox, but copy the file after saving in a non cloud folder to Dropbox. Also check if in Preferences > File Handling > Save in Background is turned on. If so, turn it Off.

    Friendly_adventurer9823
    Participant
    April 1, 2026

    It doesn’t matter if it’s on the cloud or not, whenever I open any Illustrator file (even if it’s saved locally) the same message appears. Same thing happens whether I turn on or turn off Save in Background in preferences.