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Alluring_Mist0742
Participant
August 28, 2026
Question

Illustrator post v30 freezes from mouse scroll wheel

  • August 28, 2026
  • 2 replies
  • 27 views

I am having the issue where the mouse wheel scroll to zoom is causing Illustrator to lock up. Deleting preferences and starting from scratch worked for a time but the issue comes back after a few days. 

 

OS: Windows 11

CPU: 13th Gen Intel(R) Core(TM) i7-13700

RAM: 64 GB

GPU: Nvidia RTX 4060 (studio drivers)

Mouse: Logitech wired mouse

The same issue that is in these links. 
Illustrator 30.0 Mouse wheel scroll causes lockup/crash/freeze | Community
Illustrator (Beta v30.1) frequently freezes and shows “Not Responding” while editing files | Community

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 28, 2026

    ​@Alluring_Mist0742 According to Logitech, the recommended workaround is to turn off Smooth Scrolling in your mouse settings and lower the polling rate to 125–250 Hz, avoiding anything higher. If you’re using a newer Logi model, disable smartwheel until Adobe resolves the Illustrator input‑handling issues.

    On my setup, the most reliable fix was disabling Animated Zoom and GPU Performance inside Illustrator.

    m
    Alluring_Mist0742Author
    Participant
    August 31, 2026

    Thanks for the reply! It is just a basic Logitech mouse (mk200). I can try animated zoom/GPU performance though to see if that helps. Changing to CPU view (ctrl + E) seems to help also.

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