Illustrator print preview is not displaying the preview properly. Any clue as to why?

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When I go to print a file, the print preview is not displaying the file properly. It is showing it smaller than it is actually printing out in relation to the size of the window. I left work one day and it was functioning properly. The next day it started printing weird. How it is functioning now, I cannot leave the file as "do not scale" as I can't properly gauge who the printer will output. I've reinstalled the printer drivers as well as uninstalling and reinstalling Illustrator. Any ideas?

Casey

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default22y4ws0usqgzCorrect answer

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I know this is another step, but it seems to work for me. Once you get to the print prview window after you have all your settings in place, click on setup again and then print again. You should see your preview window change to the actual size you are printing.

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Mike_Gondek10189183

Community Expert

What platform and version are you on?

Try resetting your Illustrator preferences.

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kcjoplin1982Author

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I'm on a Macbook Pro running 10.9.5. Using Adobe CC 2014. We reset the preferences when we reinstalled it, thinking that would take care of it. No dice unfortunately.

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Mike_Gondek10189183

Community Expert

Can we see a screenshot of your print screen, and let us know if the values underneath your preview are accurate (e.g.: Document : 11" x 17").

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