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T
Tiziano1
Participating Frequently
June 13, 2024
Answered

Illustrator problem saving catalogue after editing, saves 1 page and loses catalogue (on server)

  • June 13, 2024
  • 3 replies
  • 1225 views

Hi, for many years i was using Adobe CS2 and now the 2024 cloud versions of the Adobe products.

Normaly I can open a pdf catalogue for editing, choosing the one page that needs editing. Than save it, and the whole document stays intact. 

 

Now when saving it saves only the page edited (document is 7422 KB / page  is 199 Kb) and the whole catalogue is gone. (3/4 days work). 

 

Spent allready several hours with the Adobe remote service but no solution. They suggested to save every single page and edit. Than reassemle to make a catalogue. This is not the way, and uneccesarily more work to get the job done.

 

Has anyone any idea how this is even possible? It all started after there was a problem with the fonts in the library. While scrolling the fonts Illustrator shutted down. Adobe resolved the problem by installing an older version of Illustrator. But a new problem arised. 

 

Hopefully someone can help here? Otherwise I wil have no use anymore for Adobe.

 

Best Regards, 

This topic has been closed for replies.
Correct answer Ton Frederiks

Goedemorgen Ton,

Thanx for your quick reply, i'm working on a PC with following specifications:

Systeemtype x64-based PC

Processor 12th Gen Intel(R) Core(TM) i7-12700F, 2100 MHz, 12 core('s), 20 logische processor(s)

Geïnstalleerd fysiek geheugen (RAM) 32,0 GB
Totaal fysiek geheugen 31,8 GB
Beschikbaar fysiek geheugen 23,2 GB
Totaal virtueel geheugen 65,8 GB
Beschikbaar virtueel geheugen 56,4 GB
Ruimte voor wisselbestand 34,0 GB

 

We purchased this computer  recently and specifically to use Adobe via the cloud. It should have sufficient capacity.

 

We are (our IT-specialist) is trying everything, e.g. shutting down Kaspersky Security, maybe some windows update is changed accesability. We are still in the dark. 

 

And yes, exactly as you explained is the way it should work. 


Your computer looks more than capable to run Illustrator smoothly.

I wanted to suggest to contact support, but after your answer about external drives/server, I hesitate to do that.

Support does not help with troubleshooting networks/servers.

The safest way is to save local and when finished, copy the file to the server.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

3 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
June 13, 2024

What kind of dialog do you get when you Open the PDF?

Like this?

T
Tiziano1Author
Participating Frequently
June 14, 2024

goedemorgen Ton, 

That's the dialog showing when opening the pdf. In range I select the page that I'd like to edit, e.g. page 2-2. and I don't check the Import PDF pages as links.

 

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
June 14, 2024

Goedemorgen Tiziano, which version do you use, I am using the 28.5 Mac version and when I specify a page number in the Range section, it opens that page and after some edits, I just hit save and the page is saved into the PDF.

That is also what you expected.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 13, 2024

So you create this catalogue in Illustrator? Then why do you need to edit a PDF?

Or if you create the catalogue in a different application, then why don't you edit the original file?

T
Tiziano1Author
Participating Frequently
June 13, 2024

Hi Monika, this particular catalogue not. (normaly, if necessary illustrator is my choice of preference). 

In this specific case the catalogue is has been sent to us as a pdf. But as you probably know, Illustrator will give you many options not only to translate the document but also to modify the layout where necessary. I feel that I have more freedom in that. If you can provide a solution to the problem I am currently experiencing, I would be happy to hear it from you.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 13, 2024

I can't see in which way Illustrator would be a good choice for creating or editing a catalogue. Of all things, a catalogue has the most features that Illustrator just can't do.

 

So what is it that you need to do that InDesign can't do better for a catalogue? Or if it is about prepress stuff: use PDF toolbox, or plain Acrobat or whatever other prepress tool there is.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 13, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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