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Roxane2498310699u3
Participant
Jun 23, 2022 9:34 AM UTC
Answered

Illustrator - Problems accessing files on network drive

Hi all,

I can't open file from a network folder from my computer with illustrator. I get this message: file not found

I was able to open the same file from illustrator by "file" then "open" and go to the network folder.

I tried to reinstall, same issue, i installed an older version of illustrator, since this installation i can't even open file with "file" then "open".

I have not this issue with photoshop or adobe reader pro.

I'm on a domain network inside my company.

Did someone get this issue and succeed to fix it?

Thanks

 

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Anubhav M
Anubhav MCorrect answer
Community Manager
Jun 23, 2022 5:52 PM UTC

Hello @Roxane2498310699u3,

 

Sorry to hear about this experience. As suggested by Marliton, the best way to work on your projects is to save them on a local drive and then copy/replace the file on the network/removable media.

 

You may learn more about this here: https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html.

 

Kindly update this thread if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

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7 replies

Roxane2498310699u3Author
Participant
Jun 29, 2022 3:28 PM UTC

Hi all, 

it's not a fix but thank you for your responses anyway.

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Met1
Met1
Legend
Jun 30, 2022 3:41 PM UTC

But it is good working practice, opening, saving, exporting from within a program over a network just begs for a problem. How do you know no one else is accessing the file at the same time?

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Roxane2498310699u3Author
Participant
Jul 4, 2022 3:35 PM UTC

Hi Met1, i understand but i'm asking why the feature stopped without any reason and works with photoshop.

You're right, nothing but I have actually only 2 licences illustrator in the company. Anyway the user will keep save on his computer then move the file on the network.

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Jun 23, 2022 5:52 PM UTC

Hello @Roxane2498310699u3,

 

Sorry to hear about this experience. As suggested by Marliton, the best way to work on your projects is to save them on a local drive and then copy/replace the file on the network/removable media.

 

You may learn more about this here: https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html.

 

Kindly update this thread if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

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marliton
Community Expert
marlitonCommunity Expert
Community Expert
Jun 23, 2022 3:45 PM UTC

Hi. These issues are common when you work with files saved on network volumes. Usually, it is a good idea to copy the file to a local folder, work, save, and replace the file in the network volume.

 

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Marlon Ceballos
    magnetic_Lark5F8D
    Participant
    Sep 10, 2024 1:19 AM UTC

    Thank You, its Useful....

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