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friendlyRabbit
friendlyRabbit
Participant
November 30, 2016
Answered

Illustrator program stuck in Landscape Orientation on Win 10, Surface Book

  • November 30, 2016
  • 5 replies
  • 4198 views

I specifically purchased a Surface Book from Microsoft so that I can use the Surface Book in portrait mode.  However, for some reason whenever I open Illustrator, it stays in landscape orientation even if the tablet is turned in Portrait.  When I run Photoshop, the orientation rotates no problem, so it seems specific to just Illustrator.

Has anyone else experienced this issue?  And if so, has anyone found a fix for this?

Thanks.

    Correct answer carlosgarro

    Check this thread to see the official answer to your question:surface pro 4 screen rotate

    5 replies

    P
    Pace_AxCeL6406
    Participant
    January 27, 2025

    I meet this problem too (now) after im using third monitor, thats in a potrait mode, and im facing this problem, but after searching for trully "answer", here what im found, :
    - i hope can rotate my screen whit shortcut key, since this problem while gone when illustrator is not active window, then ..

    - i installing screen rotate (its v1.2.5 when im installing it right now ..) .. link: https://apps.microsoft.com/detail/9nblggh3zd5h
    - now i will using the Rotate screen shortcut key from that application (make sure to disable another shortcut bounded to that shortcut key, voila, .. my problem solved ..

    B
    B16cheese
    Participant
    July 8, 2020

    This comment doesn't link to a solution anymore.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 8, 2020

    Because this thread is 4 years old and a lot of old threads have been deleted.

    C
    Connected Cat
    Participant
    February 2, 2022

    Can we please bring this back because this REMAINS an issue even with Illustrator 2022 and Windows 11 on Surface Pro 7

      S
      seanf55975521
      Participant
      October 12, 2018

      Hey! I have the exact same issue ! your right I too thing its software based. Have you found out how to fix it ?

      I
      InnocentArtist
      Participant
      October 8, 2019
      I would really love to figure out how to resolve this as well. Seeing as this thread is already old and there are no solutions, I guess I am out of luck.
      carlosgarro
      Community Expert
      carlosgarroCommunity ExpertCorrect answer
      Community Expert
      April 16, 2017

      Check this thread to see the official answer to your question:surface pro 4 screen rotate

      Mylenium
      Mylenium
      Legend
      November 30, 2016

      Not sure what you expect. Desktop apps are generally not orientation aware. Any such stuff would have to be handled by the graphics driver. In this particular case presumably AI opens with a fixed resolution it has stored in the preferences and since the app requests a specific size, the graphics driver does not rotate the screen. Ergo you have to delete the prefs every time you work in a different orientation, assuming that's even possible. There could be some issue with AI. It's an old lady with bad habbits that doesn't like to adapt to all this new-fangled stuff...

      Mylenium

      friendlyRabbit
      friendlyRabbitAuthor
      Participant
      November 30, 2016

      The problem I'm finding is that it seems limited to just Illustrator and not any other adobe app (so it seems to be software related, not graphics card - but i'm no techy expert so could be wrong).  You can see in the attached video that even though the computer is in portrait mode, illustrator displays correctly in the background until the program is selected/active, then automatically switches to landscape.

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