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Illustrator program stuck in Landscape Orientation on Win 10, Surface Book

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I specifically purchased a Surface Book from Microsoft so that I can use the Surface Book in portrait mode. However, for some reason whenever I open Illustrator, it stays in landscape orientation even if the tablet is turned in Portrait. When I run Photoshop, the orientation rotates no problem, so it seems specific to just Illustrator.

Has anyone else experienced this issue? And if so, has anyone found a fix for this?

Thanks.

carlosgarroCorrect answer

Community Expert

Check this thread to see the official answer to your question:surface pro 4 screen rotate

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Pace_AxCeL6406

Participant

I meet this problem too (now) after im using third monitor, thats in a potrait mode, and im facing this problem, but after searching for trully "answer", here what im found, :
- i hope can rotate my screen whit shortcut key, since this problem while gone when illustrator is not active window, then ..

- i installing screen rotate (its v1.2.5 when im installing it right now ..) .. link: https://apps.microsoft.com/detail/9nblggh3zd5h
- now i will using the Rotate screen shortcut key from that application (make sure to disable another shortcut bounded to that shortcut key, voila, .. my problem solved ..

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B16cheese

Participant

This comment doesn't link to a solution anymore.

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Monika Gause

Community Expert

Because this thread is 4 years old and a lot of old threads have been deleted.

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Connected Cat

Participant

Can we please bring this back because this REMAINS an issue even with Illustrator 2022 and Windows 11 on Surface Pro 7

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seanf55975521

Participant

Hey! I have the exact same issue ! your right I too thing its software based. Have you found out how to fix it ?

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InnocentArtist

Participant

I would really love to figure out how to resolve this as well. Seeing as this thread is already old and there are no solutions, I guess I am out of luck.

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carlosgarro

Correct answer

Community Expert

Check this thread to see the official answer to your question:surface pro 4 screen rotate

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Mylenium

Legend

Not sure what you expect. Desktop apps are generally not orientation aware. Any such stuff would have to be handled by the graphics driver. In this particular case presumably AI opens with a fixed resolution it has stored in the preferences and since the app requests a specific size, the graphics driver does not rotate the screen. Ergo you have to delete the prefs every time you work in a different orientation, assuming that's even possible. There could be some issue with AI. It's an old lady with bad habbits that doesn't like to adapt to all this new-fangled stuff...

Mylenium

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friendlyRabbitAuthor

Participant

The problem I'm finding is that it seems limited to just Illustrator and not any other adobe app (so it seems to be software related, not graphics card - but i'm no techy expert so could be wrong). You can see in the attached video that even though the computer is in portrait mode, illustrator displays correctly in the background until the program is selected/active, then automatically switches to landscape.

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