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S
Solih Rubianto
Participant
January 31, 2023
Question

Illustrator quit unexpectedly and sometime GPU switch to CPU preview

  • January 31, 2023
  • 2 replies
  • 411 views

I've had some boring stuff these past few weeks. Adobe Illustrator always quit unexpectedly by itself without an error warning, "view using GPU" sometimes changes to "CPU" by itself, I've tried resetting preferences, and reinstalling, but it still happens, is there any conflict with Nvidia GPU or what?
It's so waste of time and tedious, how to solve this, please?

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 1, 2023

Hello @Solih Rubianto,

 

Sorry to hear about the crash. Are you using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom driver (v6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

S
Solih RubiantoAuthor
Participant
February 1, 2023

Thanks for the reply.

The system info file is attached.

Yes, I'm using Wacom, I do not try reverting the Wacom driver yet, I will do that and let you know.

Thanks in advance

S
Solih RubiantoAuthor
Participant
February 1, 2023

Sorry, missed file.nfo

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 31, 2023

Please tell us about your hardware.

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