Illustrator quitte à l'ouverture d'un seul fichier

Forum|Forum|3 years ago
August 5, 2022
2 replies
211 views

Bonjour

J'ai travaillé plusieurs jours avec Illustrator 2022 sur Macbook Pro BigSur M1, sur un fichier assez lourd (550Mo) stocké dans mon ordinateur, sans aucun problème ni ralentissement.

Mais depuis 1 semaine, Ilustrator plante à l'ouverture du fichier. Impossible de l'ouvrir.

J'arrive à ouvrir normalement d'autres fichiers Illustrator, et plusieurs amis arrivent à ouvrir ce fichier avec Illustrator sur leur ordinateur et à le modifier.

Merci d'avance pour votre aide

Bug

This topic has been closed for replies.

barbara_a7746676

Community Expert

You may not have enough RAM on your computer.

If a friend opens the file and saves it, can you open the file that your friend saved?

G

gianvitulano

Community Expert

Hi Jeanne,

is there any error returned while trying to open the file?

Anshul_Saini

Community Manager

Hi Jeanne,

We are sorry to hear about that. Would you mind upgrading to the recently released Illustrator version 26.5 and checking if it is still crashing after opening the file?

If yes, would you mind sharing a few details along with the one asked by gianvitulano:

Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM; we will check it at our end.
Was this file opening before? If yes, in which version of Illustrator?
Where is this file saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more info.

Thanks & Regards,

Anshul Saini

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