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Sophie36887121pqkv
Participant
April 21, 2024
Question

Illustrator recovered file opens blank

  • April 21, 2024
  • 2 replies
  • 536 views

Hi, I am working on a file, which has crashed and then recovered. I was still able to work in it. A few days later it opens a blank page (see pictures below). Does anyone know how to fix it and get my work back?

This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 22, 2024

THis is the perfect moment to rething you backup strategies. 

 

Recovery is nice, but don't ever get yourself into a situation where you rely on it as your only fallback. It's not a backup. If it can save you the last couple minutes, you can be glad. Apart from that, make backups. Lots of them. Save multiple versions of your files. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 22, 2024

Hello @Sophie36887121pqkv,

We understand that encountering technical issues can be frustrating. Would you mind sharing a link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to hearing from you.

 

Thanks,

Anubhav

S
Sophie36887121pqkvAuthor
Participant
April 23, 2024

Hello Anubhav,

 

Hereby the link of the illustrator file, hope to hear from you!

 

Thanks in advance,

Sophie

https://drive.google.com/file/d/1BtXlpe_BtzEnLmBUk1G-VwunxXX12JJm/view?usp=drive_link

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 26, 2024

Hello @Sophie36887121pqkv,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/4aPQ44r) for help with crashes.
 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Thanks,

Anubhav

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