Illustrator refuses to start on Mac Big Sur OS

Forum|Forum|5 years ago
November 17, 2020
3 replies
645 views

I've tried to startup Illustrator after updating my Mac to latest OS 11.01 Big Sur. Illustrator simply hangs during startup.

Has anyone else come across this problem?

Bug

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Correct answer Srishti_Bali

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

Srishti_BaliCorrect answer

Legend

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

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Participant

Hello Ms Srishti Bali

Recently upgraded from Mojave to BigSur 11.2. I installed Adobe Photoshop and Illustrator, essentials in my line of work. Photoshop is fine...so far. Illustrator crashes once it opens. Yesterday Illustrator finally opened...6 seconds...boom, crash again. Any suggestions? I am attaching the log from the console. Best regards, Tomas

Illustrator-bigsur-crash.zip

T

Test Screen Name

Legend

Way too early.