Illustrator rendor problem

Forum|Forum|2 years ago
June 12, 2024
2 replies
182 views

I am trying a couple of new things with the 3d and materials feature but once i go to render it, it just loads forever and then eventually crashes

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Sanaa shah,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

Monika Gause

Community Expert

How is your color management set up?

How much RAM is installed?

Which graphic card is it?

How large and complex is the artwork?

And the material?

S

Sanaa shahAuthor

Participant

I have 16gb of RAM

Its a macOS Sonoma- M2 chip

The artwork is very simple, probably just 2-3 shapes

Material is the default one with slight changes in the lighting, roughness, metallic

Anubhav M

Community Manager

Hello @Sanaa shah,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3zl4ifT) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xL6sES). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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