Illustrator rendor problem

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I am trying a couple of new things with the 3d and materials feature but once i go to render it, it just loads forever and then eventually crashes

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Anubhav M

Community Manager

Hello @Sanaa shah,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

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Monika Gause

Community Expert

How is your color management set up?

How much RAM is installed?

Which graphic card is it?

How large and complex is the artwork?

And the material?

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S

Sanaa shahAuthor

Participant

I have 16gb of RAM

Its a macOS Sonoma- M2 chip

The artwork is very simple, probably just 2-3 shapes

Material is the default one with slight changes in the lighting, roughness, metallic

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Anubhav M

Community Manager

Hello @Sanaa shah,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3zl4ifT) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xL6sES). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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