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Twobe_89
Participant
October 16, 2024
Question

ILLUSTRATOR RESTARTS WHEN OPEN THE 3D TOOL

  • October 16, 2024
  • 1 reply
  • 731 views

Download a texture from Substance 3D Community, and install it from the 3D effect window, applying it restarts Illustrator. Now, every time I even want to open the 3D window, it restarts, and doesn't even give me a chance to delete the texture.

 

I already uninstalled illustrator twice, tried to delete any registry I could find, used the Adobe Creative Cloud Cleaner Tool app and the problem continues.

Enter the contents of the illustrator folder (mac) and the textures that come by default appear "but not the one I installed" I don't know where the texture was installed...

 

The texture is:
Car Iridescent Paint (this in substance 3D community Assets)

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1 reply

Monika Gause
Community Expert
Community Expert
October 16, 2024

Here's where they are installed: https://youtu.be/rxgWVkTZIYI 

Twobe_89
Twobe_89Author
Participant
October 16, 2024

Thanks for responding and the video, but for some reason I don't have the Adobe Substance folder...

Monika Gause
Community Expert
Community Expert
October 16, 2024

Is that your User folder?