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Y
Yoshi26665894qn7r
Participant
October 18, 2022
Question

Illustrator's screen is frozen

  • October 18, 2022
  • 2 replies
  • 3987 views

After Win. Update I tried opening my Illustrator to continue my work but when it opened it gave me a box saying that I must read and accept the Adobe General Terms of Use. However when I try to click "accept" it doesn't open the app nor let me exit it. (The screen is frozen to this box). I tried uninstall reinstall, printer pooler, and OOBE reset but all went to the drain and the app still frozen to this screen. 

PLEASE HELP ASAP. 

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 18, 2022

    Hello @Yoshi26665894qn7r,

     

    Sorry to hear about this experience and for the late response. Would you mind trying the suggestions shared in this community post (https://community.adobe.com/t5/download-install-discussions/repeatedly-asked-to-accept-license-agree...) and checking if it helps?

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Y
    Yoshi26665894qn7rAuthor
    Participant
    October 18, 2022

    Hello Anubhav. 

    I checked the link you attached and went through all the comments. Unfortunately, it's not related to my problem. Since it doesn't respond to me whenever I click "accept" nor "exit the application", it's frozen in place and the whole screen isn't (click able), thus I can't even click on the terms of use nor choose acceptance or exiting the app. 

    So, what can I do when I NEED the app for a project that is due? 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 18, 2022

    Hello Yoshi,

     

    Thanks for confirming that. Would you mind trying the following steps to check if it helps:

    1. Close all Adobe applications
    2. Start the Creative Cloud app with Administrative privileges. 
      Right-click on its' icon and choose "Run as Administrator"

    3. Sign out and sign back in
    4. Relaunch Illustrator as an Administrator (Right-click on Illustrator's icon and choose "Run as Administrator")

     

    Looking forward to your response.

     

    Regards.

    Y
    Yoshi26665894qn7rAuthor
    Participant
    October 18, 2022

    After Win. Update I tried opening my Illustrator to continue my work but when it opened it gave me a box saying that I must read and accept the Adobe General Terms of Use. However when I try to click "accept" it doesn't open the app nor let me exit it. (The screen is frozen to this box). I tried uninstall reinstall, printer pooler, and OOBE reset but all went to the drain and the app still frozen to this screen. 

    PLEASE HELP ASAP. 

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