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???_???9790
Participant
May 4, 2025
Question

Illustrator showing blank screen

  • May 4, 2025
  • 2 replies
  • 858 views

The problem is not solved like the attached image even after 5 minutes when the program is executed Reinstalling the program does not solve it

My PC specifications are as follows

CPU : 5800H
GPU : RTX 3060
RAM : 32GB

Is there a solution?

 

<Title renamed by MOD>

    2 replies

    kam tang
    kam tang
    Participating Frequently
    May 16, 2025

    Apologies for hijacking your thread. I hope you found a fix.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 19, 2025

    Hello @kam tang,

    I have sent you a DM. Kindly check.

    Anubhav

    kam tang
    kam tang
    Participating Frequently
    May 21, 2025

    Hello

     

    I managed to get my Illustrator work now by switching off GPU Performance in the Preferences, now my actions aren't immediate/slower in processing, but at least my files are opening ok and I can zoom in and out without the app hanging. Will push on and see how far I can get with no GPU Performance

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    May 5, 2025

    Hi @???_???9790,

     

    Thanks for reaching out, and sorry to hear you're running into this issue. Could you please confirm which version of Illustrator you're currently using and the details of your Windows OS? Also, has this problem just started recently, or has it been happening for a while?

    For now, please try this quick troubleshooting step and see if it helps:
    Close all Adobe apps, then go to this folder location on your PC: 'C:\Program Files\Common Files\Adobe\UXP', and rename the 'UXP' folder to 'UXP.old'. After that, relaunch Illustrator.

     

    Let me know if this makes any difference or if the issue persists.

    Abhishek

     

    kam tang
    kam tang
    Participating Frequently
    May 9, 2025

    I am having very similar problems trying to open files with my maac. While the thumbnail shows up ok in the open file window I get the blank screen upon opening. I was not having this problem before, I noticed this since I've upgraded to the latest apple OS (sequoia 15.4.1) and I'm updated to the latest version of Illustrator. I'm running an M1 pro laptop with 16GB memory. Changing the UXP to UXP.old is not working either

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 9, 2025

    Hello @kam tang,

    Would you mind retrying the following steps and checking if they help:

    - Close all Adobe applications.

    - Rename the UXP folder to UXP.old from the following location:

    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

     

    - Relaunch Illustrator



    If the problem persists, please try the following steps and share your observations:

     

    Looking forward to hearing from you.

    Anubhav

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