Illustrator SLOW on new computer

Question

Hello, everyone. I just got a new computer but my illustrator is super slow. Whenever i zoom in it takes like 3 seconds. Whenever i grab my hand tool and navigate around the design it lags. Also my mouse cursor freezes and gets all choppy around the screen for a few seconds.

Im not working with big files either. The files im working on are like 2,3 MB.

I check the task manager when this happens and the processor ram and disk are using very minimal resources.

Does anybody know how i can fix this or make it faster. I thought by getting a new computer with the below specs my illustrator would feel faster.

- Intel Xeon E5-2609 v4 Processor

- Windows 10 Pro OS

- 32 GB RAM

- 512 GB SSD Ram

- AMD Radeon HD 7700 1GB

Monika Gause · Accepted Answer

high sierra,i dont know how to turn off the microphone or dictation feature ...there is no printer on ...where do i delete the preferences?Delete preferences:How to set preferences in Illustrator Fist of all I would try and connect a printer. If you don't have one, set up a PDF printer. This has solved this kind of issue for a lot of people.If it doesn't work, please contact Support:Contact Customer Care They can log into your computer.95% of people helping on the forum are not even staff. We are trying to help others in our spare time.

christianw87591692 · Answer

since i bought CC i cant use it anymore! i want my money back and delete this crap ... how can i contact someone who can help me?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded