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S
StarAG​
Known Participant
July 21, 2026
Question

Illustrator slows down automatically

  • July 21, 2026
  • 3 replies
  • 42 views

This happens usually when my laptop gets any windows 11 updates or any firmware updates. 

I am not sure how both are connected but whenever such thing happens, post updates Illustrator starts working very slow. It lags tremendously.

I tried almost all the solution available, like resetting preferences, turning on/off GPU etc.

The only solution which works for me is to completely uninstall the entire creative suit through Adobe Cleaner and re-install everything as fresh.

After this, illustrator again works fine. But this event causes a lot of time loss and I have readjust my workspace again and again.

I have a high end laptop, with 32gb ram, core ultra 9 processor, 5070 Ti GPU.

Help needed to fix it!

    3 replies

    S
    StarAG​Author
    Known Participant
    August 10, 2026

    So far I am still struggling regarding the same issue. I have to clean remove and reinstall everything as fresh many a times in a month. Past few weeks this is the third time I am doing so.

    I have tried almost everything. Reset my preferences, Turned off GPU preview, updated all my drivers, updated illustrator to latest version, changed my system GPU to ultra power, checked printer driver.

    Discussed with the AI tools like gemini and chatgpt and tried all the suggestions which they gave. Spent days looking and working on the solution but no success.

    The issue is only with Adobe Illustrator, while photoshop and premier and other tools are working fine.

    The only thing which gives solution is do a complete erase of Adobe products using Adobe Cleaner and reinstall it from scratch. And this too works well for few days to few weeks and then again go back to the same loop.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 11, 2026

    Hello ​@StarAG​ 

     

    I’m sorry to hear you’re still having trouble with this. Could you please share the following information here or in a new UserVoice post (https://illustrator.uservoice.com/) so we can check this further with the team:
     
    1. AiSniffer file:
    - Close all Adobe applications.
    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 
    %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\en_US\x64\
     
    2. For the System Report, kindly follow these steps:
    - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
    - Type "msinfo32" in the Open field and left-click OK
    - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
    - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it later. It can take up to a minute to generate a report.

    - A brief screen recording of the problem.
     
    Kindly upload the files to Google Drive/Dropbox/etc and share a public link here or via DM so that we can investigate this further.
     
    Looking forward to hearing from you.
    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 21, 2026

    When Windows updates, it often messes with the printer driver. This could affect Illustrator. You can try and after each Windows update reassign the default printer.

    What you can also try instead of reinstalling: reset the Illustrator preferences. https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

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