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Participating Frequently
March 8, 2024
Pregunta

Illustrator Stroke and Brush editing consistently causing crashes

  • March 8, 2024
  • 5 respuestas
  • 4952 visualizaciones

I have been experiencing crashes with Illustrator specifically when editing strokes and editing pattern brushes. I've listed below all the components of the problem:

 

  • I'm using Illustrator 28.1, which at this time should be the most recent. I keep it updated, and It's happened with every version I've used for the last 2 years, though, so that seems like it's almost a moot point.
  • I'm on a Mac Mini M1 with 16g RAM running Venutra 13.6.1, but again, it's happened independent of version.
  • It happens at different times, in different areas of stroke editing, but almost without fail it happens when I am trying to make a pattern brush. It will happen MOST often, by a thin margin, when I am editing the inside corner image, but also happens slightly less often when editing the standard/outside corner option. The exact moment varies: It's crashed when clicking the drag down button, when scrolling through the options IN the drag down menu, and when clickout the selection in the drag down menu.
  • I've also had crashes when I do other stroke related edits, such as changing the point value of the stroke, selecting an arrow head, adjusting arrowhead size, chosing stroke profile, etc. 
  • I've attached images specifically of the pattern brush editor, and the pattern it is currently crashing on, but PLEASE bear in mind, it's done this on strokes that are literally default black strokes that I make ANY changes to.
  • I believe this is the only thing that makes Illustrator crash, at least consistently, for me.
  • The crash is a full crash, ie. the program window disappears and the app no longer shows as open in the dock, with no lag or pin wheel preceeding it. It's literally click the button > everything is gone.
  • I have also done the boiler plate "Resolve Crashes in Illustrator" recommendations I've found on forum posts.

I would REALLY like to get more involved in using brushes in my workflow, but this has literally stopped it dead. The issue with editing simple strokes has cause a bottle neck in my process, too, because I need to save my file anytime I'm going to adjust a stroke at all for fear of losing any unsaved work.

Este tema ha sido cerrado para respuestas.

5 respuestas

Participating Frequently
December 16, 2024

An update on this:

I'm currently on the latest version (29.0 at time of writing) and haven't had this issue happen yet. I've not used it exhaustively, but I've used it enough that I would still expect it to have crashed at somepoint, but it hasn't, so it may be worked out.

Participant
November 27, 2024

Any news on this? I'm having the same issue when editing strokes. It has crashed several times from adding an arrowhead to a line. Running Illustrator 2024 (28.7.2) on a Macbook Pro M1 with macOS Sonoma 14.6.1

Anubhav M
Community Manager
Community Manager
November 28, 2024

Hello @AdOla276706418361,

I can imagine how annoying it is to experience crashes while working. Could you please try the recommendations provided in this help article (https://adobe.ly/4ib7kVN) and see if it resolves the issue?

Additionally, please submit the crash report using your Adobe email address and share it here for efficient tracking. The steps can be found here: (https://adobe.ly/4i6zbqf). We appreciate your time and understanding as we work to fix this problem.

Anubhav

Participating Frequently
September 3, 2024

I am Having the same issue, using brushes. This update does not like brushes at all and its killing me lol 

Anubhav M
Community Manager
Community Manager
September 3, 2024

Hello @Wilson5C0A,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind submitting a screen recording of the problem and the crash report using your Adobe email address and sharing it here for quick tracking? Steps are shared here: (https://adobe.ly/3AORlM1). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Participant
May 3, 2024

The same issue is repeatedly happening to me with a blank file, too. Changing between different stroke options will consistently crash the whole program.

Monika Gause
Community Expert
Community Expert
May 3, 2024

Did you already reboot the system?

Reset the preferences?

Monika Gause
Community Expert
Community Expert
March 8, 2024

Please upload a demo file. Change the file extension to PDF, then you can upload it to the forum.

Participating Frequently
March 8, 2024

This is a PDF of the file that is currently causing the issue. The film strip graphic to the right of the artboard is what I was using to make the patter brush. It should open zoomed into it.

Participant
April 10, 2024

Team Viewer, your browser and a couple of toher apps can interfere. You could try whether it helps when you reboot and then launch only Illustrator.


im having the same problem, I tried reseting the preference and deleting and reinstall Illustrator but nothing works