illustrator stuck in russian

Forum|Forum|9 years ago
April 24, 2017
1 reply
1340 views

Tried everything. When I mess with the back files, it just pops up an alert and won't open at all. English is not listed from the menu for UI options.

This topic has been closed for replies.

Correct answer carlosgarro

I think you need to eliminate all unnecessary user in your system, then uninstall and clean all your Adobe Apps.

After that, reinstall the software using your Creative Cloud account.

Here you can find the cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

Best Regards

carlosgarro

Community Expert

Can you be more specific and describe what happened on your computer?

Please tell us the following info:

Versión of Illustrator (CS5, CS6, CC)
Operating system
Configuration (RAM, Video RAM, etc.)
Step by step of how the problem occurred.

Thanks

L

LindseyLeeannaJAuthor

Participant

Its a 2017 CC MAC and for some reason with mine...I think because I've switched between one too many usernames, I can't use the option to set it through the 'cloud desktop center'. I've tried changing the files from ru_RU to en_US, but then I get an error when I try to open it. I can't find that tw6907.bak or anything for the illustrator. I give up and just going to try to use it based on trial and error. I know where the basic tools brush, slice, etc are.

barbara_a7746676

Community Expert

Have you tried changing the Mac system language to English?

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