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Participant
Nov 14, 2026 4:24 PM UTC
Question

Illustrator stuck on gray screen with spinning beachball after macOS update — opens once after cold boot, fails after sitting closed

Hi everyone,

Since the latest macOS update on my MacBook, Adobe Illustrator gets stuck on a blank gray screen with the spinning rainbow wheel (beachball) on launch. Other Adobe apps (Photoshop, etc.) work completely fine.

Exact behavior:

  • After a hard/cold reboot of my MacBook, Illustrator launches normally with GPU Performance enabled.

  • If I quit Illustrator (Cmd + Q) and reopen it right away (even 4–5 times in a row), it opens fine.

  • However, if I leave Illustrator closed for several minutes and then try to open it again, it hangs on the gray screen with the beachball and will not open until I reboot the Mac again.

    3 replies

    Participant
    Nov 14, 2026 8:20 PM UTC

    I’m having the same problem. I even tried to download v30.0 but not even that one will open

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    Ton Frederiks
    Community Expert
    Community Expert
    Nov 14, 2026 4:41 PM UTC

    ​@focused_artistry70c6 Did you try to Reset your Preferences? https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

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    Monika Gause
    Community Expert
    Community Expert
    Nov 14, 2026 4:29 PM UTC

    Do you have any plugins?

    A Wacom tablet? Is the driver up to date?

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