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Ziv85
Ziv85
Participating Frequently
May 6, 2017
Question

Illustrator stucking/freezing

  • May 6, 2017
  • 5 replies
  • 7288 views

Hello,

in the last couple of weeks I'm having some issues with Illustrator when loading files into it, while working all fine, but as soon as I drop a file it freezes.

It's happening only with Illustrator, I'm working with other Adobe programs and it's all good there, only Illustrator doing this weird freezes.

Thanks ahead.

This topic has been closed for replies.

5 replies

D
DJBELO
Participant
August 11, 2020

STUCK   IN  ALL FILES

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 11, 2020

This is an old post.

Please create a new thread and tell us your system and version and the exact nature of the issue. What does stuck mean and when exactly does it occur.

scottr12917177
scottr12917177
Inspiring
June 2, 2017

I am setting up a new Windows 10 machine at work and discovered this issue. Discovered something very interesting.

- Launching Illustrator by double-clicking a file, and then double-clicking a second file WILL FREEZE Illustrator.

- Launching Illustrator by clicking the application icon, then double-clicking a file, then double clicking a second file will NOT FREEZE the application?!

I have two machines(Windows 7 & Windows 10) sitting next to one another, and the above issues are ONLY happen on the Windows 10 machine.

*FYI. I logged this issue through Illustrators "Submit Bug" feature

Hope this helps!

Scott Rays

Technical Artist

Austin, TX

    B
    bonniew59317033
    Participant
    June 25, 2017

    I'm experiencing the same issue! I'm using Windows 10 and illustrator cc 2017.
    I did what you suggested in the second point, and it worked for me. Thank you!

    I hope they fix this bug soon.

    Motiongrapher-KMRkQT
    Motiongrapher-KMRkQT
    Known Participant
    May 21, 2017

    My illustrator started to freeze too. Especially if After effects running along with it. Second file doesn't open as well. But well, I can't even access the first file now, let alone the second one! - Disappointing.

    Windows 10 - Latest Home Edition (Updated)

    New PC, i7 ,32 Gb Ram.

    First time installed Adobe. No previous version to cause any issue. 

    Any new update coming to fix these?

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    May 10, 2017

    What Operating system are you using?

    By dropping files do you mean placing images, or opening .ai files or some other format? If opening files are there any fonts in the files.  Have you tried:

    Reset Your Preferences.

    Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

    More Thorough Reset Your Preferences.

    Quit Illustrator

    Finder >> Shift Command G

    ~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

    rename Adobe Illustrator 21 to Adobe Illustrator 21 old

    Reset Your Other Preferences

    Quit Illustrator

    Finder >> Shift Command G

    ~/Library/Application Support/Adobe/Adobe Illustrator 21/

    rename Adobe Illustrator 21 to Adobe Illustrator 21 old

    Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

    Ziv85
    Ziv85Author
    Participating Frequently
    May 10, 2017

    I'm using windows 10, but it has nothing to do with the windows, it has started since the last update of Illustrator.

    I'm working with Photoshop, After Effects, Premiere, Light Room, InDesign and they all working fine except Illustrator.

    And it's only *.Ai files, no matter if there's fonts or just vector shapes or whatever, it gets stuck after double-clicking on second file, I explained in the previous reply to Larry G. Schneider.

    Ziv85
    Ziv85Author
    Participating Frequently
    May 10, 2017

    Anyone?

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    May 10, 2017

    Does it do the same if you use File>Place instead of trying to drag and drop?

    Ziv85
    Ziv85Author
    Participating Frequently
    May 10, 2017

    If I open a file by double-click, first file opens normaly, second file I double-click getting the program to frozen and I need force quit Illustrator.
    If I use "Open" it's working fine, multiple items, if I take a file and dragging-dropping it, it's ok.
    The program getting stuck only with double-click on the second file, and only in Illustraitor, Photoshop for exp working fine with all the options.

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