Illustrator Suddenly Not Working

Question

Hello,

So I was able to use Illustrator until about a week ago. Now, when I go to open the app, I am prompted to start a free trial. This is incredibly confusing to me and I am not even sure how to troubleshoot this. Some more background:

I created an Adobe for Enterprise account with my college (The New School) email.
I have also paid a yearly fee of around $219 (does this not include Illustrator?).
When I sign into my Adobe account, Illustrator is NOT listed as one of the apps I can use even though it was previously listed.

I am at a loss. Like why was I be able to use Illustrator before but not now? Since I will be using Illustrator frequently, I thought I was purchasing yearly access to it - not just a trial.

Please help!!!

Anubhav M · Accepted Answer

Hello @Kim2876001927d5,

We understand that encountering technical issues can be frustrating. I hope the problem is resolved by now. If not, kindly try the suggestions shared in his help article (https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

Bill Silbert · Answer

This is a user to user forum. Since your issue is about your account you will have to contact the Adobe Help Center at https://helpx.adobe.com/support.html

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