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audrey37122945nh8r
Participant
May 2, 2024
Question

Illustrator suddenly will not allow me to save, save as, or export. (version 28.4.1)

  • May 2, 2024
  • 2 replies
  • 233 views

I have never experienced this issue before but not only is this issue happening on illustrator, but other applications like indesign and photoshop. I can edit my files but when it comes time to save or export, it does not. I press the save button, the loading (swirling rainbow) icon appears for a few seconds, and then nothing. No error message pops up and it still won't save or bring up the usual menu for "save as" or "export". I'm in the middle of finals so this is the worst possible time this issue could be happening.

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2 replies

Srishti_Bali
Srishti_Bali
Legend
May 27, 2024

Hi @audrey37122945nh8r

 

We're sorry to hear about your experience. To assist you more effectively, could you please provide a few additional details:

  1. What operating system are you using?
  2. Are you utilizing any desktop management applications such as Magnet or Rectangle?
  3. Where are you saving your files (Network Drive/System HDD/Shared Folder on System/External HDD)?

 

We're here to support you; we just need a bit more information to better understand and address your situation.


Regards,

Srishti

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    May 2, 2024

    The first step I would try is logging out of your Creative Cloud account, re-booting the computer and then logging back into the account. Doing that can flush out some odd behaviors and get all of the sync processes refreshed.

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