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simcha5C73
Known Participant
January 8, 2024
Answered

Illustrator top menu keeps on freezing

  • January 8, 2024
  • 25 replies
  • 27715 views

Has anyone else had this issue? illustrator freezes multiple times a day. It is not a regular freeze. I am working on a MacBook it does not say 'not responding'. Also, the top bar on Illustrator opens and lets me click around but does not actually do anything. I attached a video so u can see what's going on. I really don't want to force quit.  Anyone know of any solutions? 

 I tried keeping track of what makes it happen, sometimes its if i close my laptop, open another program like photoshop or like today when i was disconnected from wifi for a moment

    Correct answer Ryan219689773spq

    Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illustrator-title-bar-menu-items-stop-responding

    25 replies

    Show previous replies
    sueh77503171
    sueh77503171
    Participant
    March 27, 2024

    yes it keeps happening to me too - very frustrating!

    K
    katm81825879
    Participant
    March 19, 2024

    NOT JUST SONOMA. I have Ventura 13.0 and have this problem. It freezes every time I leave it open in the background for longer than a few hours. The good news is I haven't lost any changes... yet!

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 19, 2024

      I have Monterey and Illustrator is open in the background sometimes for days. No issues with that.

      J
      janicec42130014
      Participant
      March 7, 2024

      Same. Illustrator DOES NOT WORK with OS Sonoma. None of tips fix anything permantly. Working on Mac Pro. Eeverything worked great untiI I upgraded to Sonoma. PLEASE FIX THIS. I have a ticket that has been active several weeks and Adobe has not been able to resolve the case. 

      • Case Number: ADB-33441552-R8R0 
      • Issue: Performance 
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      March 8, 2024

      Hello @janicec42130014,

      We understand that encountering technical issues can be frustrating. Would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and times (in 2 hours) over a private message between Monday and Friday.
      To send a private message, click my profile picture and use the ”Send a message” button.


      If not, kindly try the suggestions shared above by Anshul and share your observations.

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      J
      janicec42130014
      Participant
      March 27, 2024

      I ended up going back to Ventura and things are working well again. In this case, Sonoma WAS the problem. I was using the latest Adobe apps. As an end user, I don't know if it's Sonama that doesn't play well with Adobe or vice-versa. I just know that on my company's IT platform the combo of Sonoma and Illustrator is a mess.

      nirmak
      nirmak
      Participant
      February 23, 2024

      Same issue 😞 

      Mac Studio 2022, ram 128 GM

      macOs Sonoma 14.3.1

      Adobe Illustrator 28.2

      Dreamy_77
      Dreamy_77
      Known Participant
      February 23, 2024

      Same here (Mac Studio 2022, 64GB, OS 14.3.1, AI 28.2).

       

      Clearly don't want to have to do this - but preparing to revert to Ventura (doing this on my Macbook fixed a rapid battery drain issue) but I have had loads of problems with both Illustrator and InDesign since updating to Sonoma. 

      J
      Jendrik347322909yvr
      Participant
      February 12, 2024

      I have the same problem here with Mac Sonoma and Illustrator 28.0 and the latest update Illustrator 28.2. Please Adobe fix it!

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 12, 2024

      Please report bugs to https://illustrator.uservoice.com

       

      You have already reseit the Illustrator preferences? And also it's the latest Sonoma version?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 12, 2024
      @Ryan219689773spq  schrieb:

      Reseting anyting does not fig the bug. 

       

      Yes, sometimes it does. When updating Illustrator you need to reset the preferences in order to take advantage of what has been fixed and so tht old issues do not get carried over.

      D
      DAVID30566890r17l
      Participant
      February 10, 2024

      I'm having the same issue.  The top navigation freezes. I have a new IMac , 24GB and 14.2.1.  Please get this fixed because we are unable to use your software that we are paying for.

      imperfectionistdsgn
      imperfectionistdsgn
      Participant
      February 18, 2024

      I am having the same or similar issue - when using illustrator the top menu on a Mac freezes and I cant click on anything. I have found a workaround though, as it seems I can still open the top left-most "illustrator" menu  > preferences > performance > enable/disable the GPU Performance checkbox. This seems to fix it temporarily, until it freezes up again and I have to go back into said Performance menu and check/uncheck GPU Performance again. It beats having to force quit Illustrator but it's still maddening and disruptive to workflow. 

        Why_ATL
        Why_ATL
        Inspiring
        February 8, 2024

        Thanks for the post. I'm updated on everything on Mac and latest illustrator and Im having the same problem. I can't even click on my menu at all. I have to shut down illustrator in order for the top menu to be clickable after I reopen. This is crazy. 

        Mabbook Pro M1, 64GB ,Sonoma 14.2.1

        barbaran12628486
        barbaran12628486
        Participant
        February 4, 2024

        I have the same problem, any resolution?  It only happened after update to Sonoma

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        February 4, 2024

        Hello @barbaran12628486,

         

        Thank you for reaching out and sharing the issue you're experiencing with Illustrator's top menu freezing. I understand how frustrating it can be when such problems occur.

         

        To help address this issue, I recommend ensuring that you are using the latest versions of both your operating system (macOS) and Adobe Illustrator.

        • Ensure that your macOS is updated to the latest version available, i.e., v14.3.

        • Ensure that you have the latest version of Adobe Illustrator installed, i.e. v28.2.

        After updating both your operating system and Illustrator, restart your computer and check if the issue persists.

         

        If the freezing issue persists even after updating, please provide more details about your system.

         

        I hope this helps, and let me know if you have any further questions or observations.

         

        Best,

        Anshul Saini

        R
        Ryan219689773spq
        Participating Frequently
        February 4, 2024

        Might want to to actually read the posts in the thread before posting generic replies. It's the latest OS causing the problem.  So updating would be stupid  when Ventura works fine. 

          R
          Ryan219689773spq
          Participating Frequently
          January 21, 2024

          I just spent the better part of an hour trying to make the menu freeze up. NOPE.. Ai 28.1 and macOS Ventura 13.6.3 So, it seems that what ever it is, it is working fine with these 2 versions. I am still saying it's Apple with the problem and not Adobe. Its one of them thats for sure. LOL 

          R
          Ryan219689773spq
          Participating Frequently
          February 3, 2024

          28.2 is out.. hmmm do i upgrade and hope a fix is in there? 

          K
          Kevin SWP Print
          Participant
          February 3, 2024

          I've upgraded to 28.2... but the problem still persists!

            Vedat0k
            Vedat0k
            Participant
            January 20, 2024

            Hello, I was having this problem too. I closed the MAGNET application and the problem was solved. If you have this or any other third party application, try it like this.

              비
              비트바이트
              Participant
              March 25, 2024

              Thank you!!! it works!

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