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Toniatis Custom
Toniatis Custom
Participating Frequently
November 16, 2024
Question

Illustrator trava e o arquivo fica corrompido

  • November 16, 2024
  • 1 reply
  • 623 views

Olá, tudo bem?

Espero que possam me ajudar! Eu estava editando um arquivo no Adobe Illustrator e, ao utilizar o comando do Pathfinder, o programa travou e fechou inesperadamente. Após reiniciar o Illustrator, tentei abrir o arquivo novamente, mas ele parece ter corrompido.

O curioso é que, na tela inicial do programa, o projeto ainda aparece listado com a miniatura visível. No entanto, ao abrir o arquivo, ele está completamente vazio, sem nenhum conteúdo visível.

Existe alguma forma de recuperar o arquivo ou o conteúdo dele? Desde já, agradeço pela atenção e qualquer orientação que puderem me dar.

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 18, 2024

Hi TONIATTIS,

 

It’s frustrating to encounter file corruption, especially after a crash. Since you can still see the thumbnail on the home screen, there’s hope to recover some data. Could you try the following steps?

1. Check Recovery Files: Illustrator automatically creates recovery files. Go to the folder where recovery files are saved (https://adobe.ly/3ZcoP0G).

2. Open File as PDF: If you saved the file as .ai with PDF compatibility, change the file extension from. ai to .pdf and try opening it in Adobe Acrobat or another PDF reader.

3. Share the File: If you’re comfortable, you can share the file, and we’ll attempt recovery.

 

Let us know how it goes!

 

Best,

Anshul Saini

Toniatis Custom
Toniatis CustomAuthor
Participating Frequently
November 18, 2024

agradeço pelas instruções porem não obtive sucesso... segue o arquivo para a ultima chance 
arquivo corrompido esta na pagina 1 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 18, 2024

Hello @Gustavo331202998mz5,

Thanks for sharing the file. I was only able to partially recover your work. I understand this might not be ideal, and I am sorry for the inconvenience.

To avoid similar situations in the future, I would recommend saving multiple copies of your active work or saving them as Cloud Documents (https://adobe.ly/48ZLRLw).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav

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