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ambera85911986
Participant
April 8, 2017
Answered

Illustrator trial

  • April 8, 2017
  • 1 reply
  • 948 views

Yesterday I downloaded the trial for illustrator and was told i had a 7 days trial however today I went to use it and was told my trial was over, but it is the first time i'm using it so i don't get how my trial is over after less than 24 hours

what do i do ?

This topic has been closed for replies.
Correct answer cmgap

Yes but still nothing still says trail expired


There are other threads in the forum with similar issues of the trial period ending too soon. Suggestions range from installing the trial on another computer to logging out of CC and then back in. You can read a bit more about this issue here:

Understand why Adobe trial software expires or ends early

1 reply

cmgap
Community Expert
Community Expert
April 8, 2017

Are you on a Mac or Windows computer? What version of OS are you running? Did you download the free trial from a browser or from the Creative Cloud manager at the top of your screen?

ambera85911986
Participant
April 8, 2017

Windows 10 64 bits and creative cloud app

cmgap
Community Expert
Community Expert
April 8, 2017

Have you tried to uninstall and start over with a new trial?