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naomi_4921
Participant
August 15, 2024
Question

Illustrator unable to install on Windows 11 23H2 due to compatibility issue

  • August 15, 2024
  • 1 reply
  • 1443 views

I will publish said complaint in Spanish.

I bought Adobe Illustrator for college and after paying when I downloaded the app it told me it wasn't compatible with my operating system (W11 23H2). When they released a version for Windows 11, 23H2, I lost my money buying an outdated program that isn't compatible with the most up-to-date versions. I need a solution or a refund. If anyone in the community knows a complaint channel I would appreciate the help. 

 

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 15, 2024

Hi @naomi_4921,

 

I'm really sorry to hear about the trouble you're facing with Illustrator on your Windows 11 (23H2) system. I understand how frustrating it can be, especially when you've purchased the software for your studies.

 

Could you please try uninstalling Creative Cloud and reinstalling it to see if that resolves the issue? Sometimes a fresh installation can help. Also, if you could share your system specifications with us, it would be really helpful in identifying the problem and finding a solution for you.

 

We're here to assist you and make sure you can get back to your work as soon as possible. Thank you for your patience.

 

Best regards,
Anshul Saini

N
naomi_4921Author
Participant
August 27, 2024

Hola @Anshul_Saini 

Te comento que al seguir los pasos y descargar el Creative Cloud se descarga un archivo en formato PDF que no me deja abrir y no se me instala el programa como aplicación

 

Las especificaciones de mi pc son:

Procesador: 12th Gen Intel(R) Core(TM) i7-12700F 2.10 GHz

RAM. 16 GB

Tipo de sistema: Sistema operativo de 64 bits, procesador x64

Resolución pantalla: 1920 x 1080 

Edición Windows 11 pro versión 23H2

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 28, 2024

    Hello @naomi_4921,

    Thanks for sharing the details. Would you mind navigating to this link (https://adobe.ly/3Xm3jp8) using a different web browser to check if it helps? If the problem persists, kindly try these steps:
    > Download the setup files using this link (https://adobe.ly/3Xm3jp8)
    > Right-click the downloaded file and select Extract All.

    > Double-click Set-up.exe in the extracted folder.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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