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Tim5k511
Participant
September 1, 2021
Answered

Illustrator using high memory and then it get crashes on macOS on M1 MacBook

  • September 1, 2021
  • 5 replies
  • 3960 views

Illustrator launches fine but seems to use excessive memory, runs for 2 mins or so then crashes. See screen grab for comparison with PS. M1 MacBook pro with 16gb RAM.... View more

 

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Tim5k511

    Thank you for sharing the details. I would like to know if you tried running the app in Safe Mode and Root Account? I would suggest you ask your IT team to fresh install macOS without any limitation or firewalls installed on the system and then see how it performs. This way, we can know if something is not limiting or interfering with the apps on your Mac device. Additionally, I will advise you to use your personal Internet Wifi via a mobile device, and it is possible the office Internet may be interfering with the Creative Cloud services. Also, did you use the CC cleaner tool to uninstall the app, and are you using TimeMachine? If yes, could you please disable it and see if that helps.

     

    Also, you may try the steps shared in the help article to fix Illustrator crashes (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?trackingid=K42KVT1M&mv=in-product&mv2=ai) and let us know how it goes.

     

    Thanks & Regards,
    Anshul Saini


    Adobe Illustrator was frequently attempting to access a Creative Cloud library that had not been updated to be compatible with/retired before the release of: ARM-based Macs. Each failed attempt of accessing the library was being logged, depleting the systems available RAM, thus causing major performance issues or resulting in Illustrator crashing entirely. Simply removing the library got the Mac working.

    Sophos would have been scanning each of the aforementioned log files; explaining why uninstalling it alleviated the problem, but failed to fix it.

    5 replies

    L
    Lourenss
    Participating Frequently
    November 11, 2022

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    ecophobic
    ecophobic
    Participating Frequently
    March 29, 2022

    same type of problem on brand new m1 max for adobe premiere pro simple timeline... sigh...

      TJprognu
      TJprognu
      Participant
      March 23, 2022

      finalay fixed thats cool. 

      Have a project in mind Today?
      L
      Lourenss
      Participating Frequently
      February 6, 2022

      you need to see what other programs are loading, for example, a music player on a computer

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 2, 2021

      Hi there,

       

      Sorry about the trouble you are facing. Could you please share a few more details like:

      • Version of Illustrtaor
      • Does this happen while working on a specific document? If yes, What is the size of that document, and could you please share that document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
      • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

       

      Also, you may try running the app in Safe Mode and Root Account & see how it performs there.

       

      I will be looking forward to your response.

       

      Thanks & Regards,

      Anshul Saini

        T
        Tim5k511Author
        Participant
        September 2, 2021

        Hi,

         

        Its v.25.4.1. It happens even when a file is not open it will use a lot of memory even when idle and then crash without fail after about 2-3 mins. IT have removed Sophos to see if that was the issue, it sped up the launch but still crashes. Started a few weeks back but cannot say what specifically changed. 

         

        I have tried re-installing Ai and this makes no difference.

         

        Thanks

        TM

        T
        Tim5k511Author
        Participant
        September 2, 2021

        I have also noticed that if the app is launched with wi-fi off it uses considerably less memory and seems to be more stable.

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