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21923309h11k
Participant
April 11, 2023
Answered

Illustrator v 27.4.1 keeps crashing - Windows 11

  • April 11, 2023
  • 4 replies
  • 3448 views

I've been having issues with my Illustrator crashing. It works for a few minutes until I make changes or select an object. It happens at random. I've updated to the latest version and also updated my Wacom Driver. Any ideas of what else could be causing this issue?

 

My system: 
Processor AMD Ryzen 7 7700X 8-Core Processor 4.50 GHz
Installed RAM 128 GB (127 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
 

    This topic has been closed for replies.
    Correct answer Bobby Henderson

    Just to add to that, avoid the two driver releases from January 2023 (6.4.1-3 and 6.4.1-2). The driver from November 2022 (6.4.0-11) is the latest, stable one for the Windows platform. 

    4 replies

    P
    Pedro Lourenço YES
    Participant
    May 25, 2023

    I deselect the option Enable Wacom in Preferences > Devices, the crashes were reduced, but keeps happening. I also deselect GPU performance in Performance. It looks more stable now. 

    S
    Steliana22571041fiea
    Participating Frequently
    April 24, 2023

    It sporadically freezes every 5th click or so. I don't have any special drivers or wacom installed just a mouse and keyboard.

     

    My System: AMD Ryzen 3700x; 32gb ram; SSD m.2; GTX 1080; Windows 11.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    April 24, 2023

    Are all your drivers, such as the one for the GTX 1080, up to date?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 11, 2023

    You might want to try and downgrade the Wacom driver. The current one is incompatible with Illustrator.

    B
    Community Expert
    Bobby HendersonCommunity ExpertCorrect answer
    Community Expert
    April 12, 2023

    Just to add to that, avoid the two driver releases from January 2023 (6.4.1-3 and 6.4.1-2). The driver from November 2022 (6.4.0-11) is the latest, stable one for the Windows platform. 

    2
    21923309h11kAuthor
    Participant
    April 12, 2023

    Thank you! I downgraded my Wacom driver to 6.4.0-11 and this worked!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 11, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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