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Participant
October 15, 2023
Question

illustrator v28.0 crashes and unstable

  • October 15, 2023
  • 2 replies
  • 184 views

illustrator v28.0 crashes and unstable

even with simple actions like copy & paste 

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Community Manager
October 16, 2023

Hi @AH29769084tn10,

 

I understand how frustrating it can be when you encounter crash issues with Illustrator. Here are a few more steps you can consider:

  • Check for OS Updates: Ensure that your OS is up to date. Sometimes, compatibility issues can be resolved with OS updates.

  • Crash Report: When Illustrator crashes, Adobe apps typically generate a crash report. These reports can provide valuable information about the cause of the crash. If prompted, you can send the crash reports to Adobe for analysis.
    Share crash logs by following the steps outlined in this helpx: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

  • Share system specs, including the OS details.

 

Also, please check if disabling GPU performance helps!

 

It's unfortunate that you're facing this problem, but with the right steps and information, there's a good chance it can be resolved. In the meantime, using the previous version of Illustrator (v27.9) can be a suitable workaround. Please let me know if there's anything else I can assist you with.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Community Expert
October 15, 2023

Please tell us your hardware specifications.

Did you already reboot the system or reset the preferences (which will erase your settings)?