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Participant
March 16, 2024
Question

Illustrator v28.3: Control bar randomly freezes on Mac

  • March 16, 2024
  • 1 reply
  • 191 views

For the last couple of weeks, just started, the Illustrator menul bar freezes. It wont allow me to make any selections other than to quit from the name drop-down options. I can still operate using quick keys or workplace control panel.

Anyone else experiencing this?

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1 reply

Monika Gause
Community Expert
Community Expert
March 16, 2024

Are you on Sonoma?

Lots of users have menu bar issues with the menu bar.

 

Can you try and update to Sonoma 14.4?

Anubhav M
Community Manager
Community Manager
March 21, 2024

Hello @Grgoyl2011,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If the problem persists, kindly try manually resetting Illustrator's preferences and share your observations:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Image

 

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


Looking forward to hearing from you.

 

Thanks,

Anubhav