Illustrator v30.xx freezing and lag

Try resetting your Illustrator preferences. This will restore the program to its defaults. Hopefully this will fix the program’s slowness.

To reset preferences on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Hi @jose303081344v7w,

Apologies for the delayed response. Hopefully the issue has been resolved by now — if not, please try the following:

1. Work through the steps in this performance optimization guide: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html
2. Run Illustrator in Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
3. Launch Illustrator under a different administrator account: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Share what you observe in each setup. If any of these resolve the issue, kindly mark the helpful reply as the correct answer so other users facing similar performance issues can find the fix.

Anubhav

Please post your Illustrator question in the Illustrator Pro forum:

https://community.adobe.com/p/illustrator

Note: You will need to slightly change the wording of the title of the thread or you will receive a duplicate question error