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brandonb58352742
Inspiring
March 7, 2019
Question

Illustrator Ver. 23 Eats Up Memory

  • March 7, 2019
  • 1 reply
  • 2024 views

So, at my job, I am working off of an old 2014 HP Envy 700-414 PC Series Computer w/ 12 GB of RAM and a quad 3.2 ghz processor.  Before I updated to the latest Illustrator (2019), my programs ran just fine.  Then, I updated to 2019 Illustrator and all of a sudden my computer keeps crashing with the error code MEMORY_MANGEMENT.  Never did this before.  Waited until the latest update version and updated.  Still the same issue.  Decided to run my Task Manager (after doing a clean up and maintenance check on my computer) and found the newer Illustrator using about 1gb of memory on files smaller than 30mb!!  Kept thinking it was my computer but decided to uninstall the 2019 Illustrator and reinstalled the 2018 Illustrator.  Checked my Task Manager and now my program is using about 300mb - 400mb of memory for the files vs. the horrendous 1gb of memory.  Let me point out that I mostly work in 72 DPI - 150 DPI.  Sometimes the occasional 300 DPI, but not too often.

This leads me to my questions: does the newer Illustrator have some new setting that can cause it to eat up more memory than its previous versions?  Is anyone else having similar issues?  Besides allocating my virtual memory (as well as maxing out the RAM on my computer) are there other things within Illustrator that I can do to minimize how much memory I use?

I also want to point out that all my files are saved onto an external HD and that my actual computer has no space really taken up except by the programs I am using.

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1 reply

Legend
March 8, 2019

Not sure I follow your question. You say it is using 1 GB, which is not a lot these days. I often find Facebook is using that much. Doesn't sound a problem. But you also say it "maxes out the RAM" but that you have 12 GB.

It may be that the problem is giving you an error message that is just misleading and not really about running out of RAM (clearly it won't on these figures). You mention " the error code MEMORY_MANGEMENT. " I find some people report this on a system crash (Blue Screen Of Death), eg here: https://www.alphr.com/microsoft/1003155/how-to-fix-the-memory-management-error-in-windows-10

Blue Screen Of Death won't happen just because an app uses a lot of memory, in fact by design Windows MUST NOT and cannot crash because of anything an app does, no matter how buggy. If it does, you have a Windows bug, not an app bug.

brandonb58352742
Inspiring
March 8, 2019

Yeah, I understand that it is a BSD situation.  The reason I am asking about Illustrator is because like I said above whenever I installed the newer version of Illustrato, this issue happened.  After uninstalling it and downgrading, I have not had the issue again. This makes me believe it is not a windows bug but something to do with Illustrator.  It is quite possible that my computer is just old and can not handle the newer Illustrator.

Also, I do not believe Facebook should be eating up 1GB of memory for you.  That sounds like a possible memory leakage as I have ran Facebook on Google Chrome and it is only using 500 MB - 600 MB of memory.

To me, the only apps I have that runs more than 1 GB of memory would be Photoshop, Premier Pro, and After Effects due to their rendering functions. 

Going back to my previous question: if I am not having an issue with a previous version of the app, but I am having an issue with the newer version, is there a glitch in the code that would cause this sudden surge in memory when using the new Illustrator?

Srishti_Bali
Legend
March 12, 2019

HI Brandon,

Sorry about this issue. Could you please confirm how CC 2019 works in Safe mode(https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) and Hidden Admin account(How to enable the hidden Windows 10 administrator account - gHacks Tech News )

If you have uninstalled 2019, please reinstall it and keep the 2018 version as well for the safer side.

Regards,

Srishti