Illustrator version 26 in not compatible with version 25

Forum|Forum|4 years ago
December 3, 2021
2 replies
445 views

Haveing issues opening version 26 Illustrator files in version 25 will not open flattens or crashes machine even though Adobe says it is comnpatible

Bug

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. I would request you to please share a few more details, including the ones asked by @Doug A Roberts:

Is this happening with a specific file?
Could you please share the document with us? You can upload it to the Creative Cloud/Dropbox/ Google Drive and share the download link here or via DM.
Where are these files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

D

default6au9ayir3e40Author

Participant

You can only open up Version 26 .ai files in V26 if you try in V25 it either crashes the machine or flattens the file like it’s a flattened PDF, all layers in one folder and it embeds the links, I have been able to open V26 in V25 if you save as a EPS BUT it embeds all the images

This is one ALL machines so this is NOT machine specific and NOT file specific