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maryb48928469
Participant
January 24, 2022
Question

Illustrator very slow/laggy

  • January 24, 2022
  • 2 replies
  • 462 views

Hello,

 

For about a week I have been experiencing very slow Illustator performance. I am a designer and work with print-ready files on a daily basis that can get as big as a wall. Lately even a simple 10"x10" file causes AI to stop working and graying out showing the "Not Responding" prompt whenever I try to add text, move an element, or basically performing any basic action like saveing/opening a new file. Can anyone please help fix this?

 

Using Adobe Creative Cloud with all updates to date (Illustrator v26.0.2)

I have an Alienware with 32GB RAM

WIN 11 Pro 64-bit (installed it about 3 weeks ago from WIN 10 Pro)

Core i7 8th Gen

NVIDIA GeForce GTX 1070

 

 

 

    This topic has been closed for replies.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 1, 2022

    Hi there,

     

    We are sorry to hear about your experience. I would request you to share a few more details like:

    • Does updating to v26.0.3 help resolve the slowness?
    • Does it lag while working on a specific file?
    • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

     

    Also, would it be possible for you to share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. Click on my profile picture and click on the "Send a message" button to send a DM.

     

    We are here to help. We just need more information.

     

    Regards,

    Anshul Saini

    M
    maryb48928469Author
    Participant
    February 2, 2022

    Since I have not seen a reply to this, after a couple of days I reached out to my supervisor and a profesional was contracted to troubleshoot the issue, thanks. 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      February 2, 2022

      We are sorry for the delayed response. Is the issue resolved now? If yes, do you know what happened & how they troubleshoot the issue?

       

      Looking forward to your response.

       

      Regards,

      Anshul Saini

      M
      maryb48928469Author
      Participant
      January 24, 2022

      Forgot to mention this is on a company-provided laptop. Also, the lag lasts about a minute and does not completely crash the app. Juts lags every action I take and it's getting progressivley worse the longer I keep the app open. 

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