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Electric_detail0608
Participant
October 1, 2025
Question

Illustrator View Window Keeps Freezing

  • October 1, 2025
  • 1 reply
  • 230 views

I recently started using Illustrator on a PC at work, and I've been running into an issue I haven't been able find solutions to anywhere. I can run Illustrator from a few minutes to an hour, but at a certain point the view window freezes and stops updating. The program itself still runs -- I can use all the buttons, make changes, and move around, but the view stays frozen.

 

I've tried restarting my PC, uninstalling and reinstalling Illustrator, and even uninstalling Creative Cloud, but none of these seem to work. I'm running the latest version of Windows, and all my drivers are up-to-date as well.

 

Other Adobe programs work fine, it's just Illustrator that seems to have this issue -- any ideas?

1 reply

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Community Expert
Bobby HendersonCommunity Expert
Community Expert
October 1, 2025

Do you happen to have a graphics tablet attached to your computer? Every once in awhile I'll encounter a situation where I'm panning or zooming the view and the zoom or hand tool will get stuck. If I disconnect the tablet and then reconnect it the tool will finally let loose give me back the selection cursor.

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Electric_detail0608Author
Participant
October 1, 2025

I've just got a conventional monitor connected, and unfortunately reconnecting it doesn't fix anything

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 1, 2025

Hi @Electric_detail0608,

 

Thanks for the details so far. Could you please confirm which version of Illustrator you are using? It would also help to test the issue once in Windows Safe Mode (https://adobe.ly/4o3I2Lz) and in a new local user admin account (https://adobe.ly/46DCEHG) to rule out any account-specific or third-party conflicts.

If the issue still persists, please try these steps:
Rename the CEP folder to CEP.old from this location: C:\Program Files (x86)\Common Files\Adobe
If that doesn’t help, rename the UXP folder to UXP.old from these locations:
C:\Program Files\Common Files\Adobe\
C:\Program Files (x86)\Common Files\Adobe

Please try this and let me know how it goes.

 

Looking forward to your update.

Abhishek

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