Illustrator will not accept color from imported AI Generator images

Most of the time illustrator gives me an "error unknown" and crashes when I use the eyedropper tool to get color from an AI Generator image. Ihave tried to save the adobe file and the imported image as a pdf. It seems to kind of work, but still the "error unknown" pops up. Also, my menu bar won't respond when I click on it. I have used illustrator for many many years and I think this bug is something new, at least for me. It is really causing anxiety for me.