Skip to main content
L
laurac78173897
Participant
August 7, 2024
Question

Illustrator will not install

  • August 7, 2024
  • 4 replies
  • 2851 views

I have just bought a brand new MICROSOFT 13" Surface Pro OLED, Copilot+ PC - Snapdragon X Elite, 1 TB SSD

 

I am trying to download illustrator, however, it will not install. 

 

On my creative cloud, it only shows the online beta version (which is not what I want). When I use the browser to download the app, it downloads the set up file. 

 

After double clicking on the set up file (+ trying run as administrator), it just opens my creative cloud again but doesn't install. 

 

I've had a surface pro in the past (one of the earlier models) and it worked absolutely fine. 

 

Help!

 

    4 replies

    shmem2202
    shmem2202
    Participant
    February 3, 2026

    I am having the same issue. There is not even a desktop version that shows up. When I download the installer for the app from different pages, it takes me to this page in creative cloud. How do I download the app?

     

    W
    WutthiphongPoo
    Participant
    October 18, 2024

    problem still there. I can't use Illustrator on Microsoft Copilot+.
    No where to download the beta.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 25, 2024

    Hello @WutthiphongPoo,

    I am sorry to hear about your experience. Would you mind sharing your Adobe ID and Locale (en-US / it-IT) via DM so I can check it with the team?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    A
    alexia_pokam_1102
    Participant
    December 9, 2024

    I am currently experiencing the same issues with my microsoft copilot+, where I can only use beta illustrator and there is no option to use after effects. I would like to DM you as well if you dont mind.

    E
    enrico267606545qgw
    Participant
    September 15, 2024

    same problem here surface pro 11 ( italian market ) + (sad customer experience )

    while buying top machine, we expect top service.

     

    ciao

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 16, 2024

    Hello @enrico267606545qgw,

    I am sorry to hear about your experience. Would you mind sharing your Adobe ID and Locale (en-US / it-IT) via DM so I can check it with the team?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    J
    joel_6231
    Participant
    September 19, 2024

    I am expierencing the same problem who can I contact for this issue

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 7, 2024

    @Anubhav M can you please help with a Copilot compatible version?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 8, 2024

    Hello @laurac78173897,

    Sorry to hear about your experience. Would you mind trying the following steps to check if they help:
    - Download and install the Creative Cloud Desktop app (https://adobe.ly/3SH8Y6i)

    - Navigate to the Apps pane, select Beta apps and Install Illustrator (beta) 

    If the problem persists, kindly share a screen recording of your workflow and the problem (https://adobe.ly/4deCg4u), so we can investigate this further.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    R
    raj_5857
    Participant
    August 27, 2024

    Hello Anubhav, 

    Im having the same problem with downloading the desktop application for the illustrator beta. I too have a MICROSOFT 13" Surface Pro OLED, Copilot+ PC - Snapdragon X Elite, 1 TB SSD. 

     

    Please advise. 

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices